Reference

Terms Conditions That Govern Your gawang89 Account

These terms set out what you agree to when you open and use a gawang89 account — covering deposits through DANA, OVO, and GoPay, access to the game lobby, and how we handle your account activity.

Account EligibilityDANA, OVO, GoPay DepositsWithdrawal ConditionsAccount Suspension RulesJurisdiction & Local Law
gawang89 Terms Conditions That Govern Your gawang89 Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Connect directly through the live chat button in your account dashboard. This is the fastest path for questions about account status, wallet verification, or term clarifications.
Email Support Send a detailed message to our support address for written records of any terms dispute, withdrawal hold query, or account-rule question. We respond to every email in queue order.
Account Help Centre Access the Help Centre from your account menu to find answers on specific clauses, wallet matching rules, and what triggers an account review under these terms.
HOW WE HANDLE THIS

Account Security and Policy Practices

Wallet Identity Checks

Every DANA, OVO, and GoPay deposit is matched against your registered account name. A mismatch flags an automatic review before any withdrawal is processed — this protects your funds.

Account Data Retention

We retain transaction records and account activity logs for the period required under applicable rules. You can request a summary of your account data by contacting support through live chat or email.

Login and Session Security

Account access uses OTP verification on login from a new device. If you suspect unauthorised access, contact support immediately — we can place a temporary hold on your account while we investigate.

Term Change Notification

When these terms change, we publish the updated version and note the revision date at the top of this page. Your continued account use after the date of change constitutes acceptance of the new terms.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — covering deposits, withdrawals, account access, and what happens if something goes wrong.

Yes. Every funding method — DANA, OVO, GoPay — is covered by these terms. The wallet you use must be registered in the same name as your gawang89 account or a withdrawal hold may apply.

We publish changes on this page with a revised date at the top. Continuing to use your account after that date means you accept the updated terms. We do not send individual notifications for routine updates.

Depending on severity, we may suspend access, freeze your balance pending review, or permanently close the account. You'll be notified via email and can contact support to query the decision.

Send a request through our email support channel or live chat. We'll compile your transaction history and account activity log and return it within the timeframe allowed under applicable rules.

The terms are the same across Indonesia, but access to the platform depends on local law in your area. Eligibility is your responsibility to confirm based on what local law permits where you are.

Account sharing means letting another person log in or fund your account. It's prohibited because it creates identity mismatches on wallet transactions and makes it impossible to verify who is responsible for account activity.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.